BOOKING TERMS

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Booking conditions

BOOKING TERMS, COMPANIES, SCHOOLS, ASSOCIATIONS

UP TO 30 PARTICIPANTS FOR ACTIVITIES ONLY

Cancellations and changes can be made free of charge at least 14 days before your visit.
If you make a late cancellation or do not show up, you will be charged the full price.
Minor adjustments to the number of participants can be made at least 7 days in advance.

MORE THAN 30 PARTICIPANTS OR WHERE FOOD, CONFERENCE OR basecamps ARE INCLUDED

Changes to the booking can be made free of charge at least 14 days before the program.
Cancellation can be made free of charge 30 days before the program.
Cancellation between 14 - 30 days before the program will be charged with 50% of the total cost.
Cancellation less than 14 days before will be charged with the total cost of the program.
Deviations may occur by agreement, see quote.

PAYMENT

Invoices are only sent to company or office addresses, not to private individuals.
If you want to pay with card instead, please let us know when booking. Payment by card is made online and must be completed one week before your visit.
Payment by invoice is made with 30 days payment terms. The invoice will be sent as a pdf via email after the completed activity.

Please send us your invoice address. We need this information in connection with your booking:

Full name of the company.
Email address where the invoice is sent (we do not send paper invoices).
Any reference numbers or reference.
Postal code and city.
For e-invoices: GLN number, full company name and reference number.

BOOKING TERMS PRIVATE VISITORS

Rebooking

If you want to be able to rebook your activity, you need to add the rebooking guarantee.
Open departures can be rebooked up to 7 hours before the activity. No cancellation.
In the booking confirmation under time/date, click on Change time. There you can change to the desired time.
Group bookings can be rebooked or cancelled up to 7 days before the activity; to cancel, please contact us.

REBOOKING FOR lake camp AND GROUPS OF MORE THAN 20:

If it concerns the lake camp or large bookings (more than 20 people), a 14-day rebooking period applies.
Any cancellation of a group booking must be made in writing by e-mail or verbally by telephone.
In case of cancellation due to illness, the amount will be rebooked or refunded only upon presentation of a medical certificate.
We do not make any changes or cancellations without the rebooking guarantee.

CANCELLED ACTIVITIES

In case of thunderstorms or storms, for example, we may have to cancel an activity. Safety always comes first.
We assess whether the weather is safe.
If the activity is canceled, we will contact you as soon as possible and agree on a new date.

CONTACT US

If you have any questions, or if you need help rescheduling, please do not hesitate to contact us on 08-717 76 00 or via bokning@aventyrsbanan.se

We are not available by phone or email during weekends.

BEFORE YOUR VISIT

READ MORE ABOUT "BEFORE YOUR VISIT"

We take safety very seriously.

Our well-trained instructors are always close at hand. All instructors are trained in rescue techniques to assist customers in descending from the high rope courses.

Before climbing, participants receive all necessary safety equipment and a thorough briefing on how to use it. Everyone then completes a practice course at ground level before moving on to the actual high ropes courses.

We use two different safety systems:

For private group bookings with adult participants, the guide accompanies the group on the courses to oversee safety. In this case, a traditional via ferrata system is used.

For open departures, where the guide monitors from the ground, the Smart Belay system is used, which cannot be disconnected. This system is also used on Sanda (the lower courses) and for children and youth up to 16 years old. When the Smart Belay system is used, helmets are recommended.

For group bookings, you reserve one or more of our high ropes courses. The guide will be up in the trees to coach if needed. A traditional safety system is also used here, adding even more challenge. Group bookings are perfect for groups seeking a more exclusive experience.

For open departures, you’ll be booked into a group with others. Each session accommodates up to 15 people. Times are available on Sundays and during school holidays, starting from Easter and continuing until the autumn break. When booking, you can choose between low or high courses.

Yes, the high rope courses are approved for friskvårdsbidrag

We have something for everyone, whether it's a company kick-off, bachelor party, bachelorette party, or birthday celebration. We are experienced in organizing activities ranging from 1 hour to a full day. We tailor the activity/program to ensure it’s a challenge and an adventure for everyone, both on the ground and in the air.

Of course, it's possible to split larger groups so that some can climb the high rope course while others participate in one of our team-building or wilderness exercises. No prior experience is required. However, you do need to enjoy being out in nature! 🙂

You might get wet, but with the right clothing, your experience with us will always be something out of the ordinary and perhaps even more challenging in bad weather.

We only cancel our activities if the weather poses a danger to our participants and instructors, such as thunderstorms or strong winds. Normal weather, including wind and rain, is perfectly fine for climbing.